Tell us
Contact our team with what happened and your account details.
Complaints
We want to
put it right.
If something isn't right, tell us. We'll look into it quickly, keep you updated and do our best to fix it.
Contact usWe investigate
We look into it properly and gather what we need.
We respond
We come back to you with an outcome and next steps.
Escalate
If you're still unhappy, we'll tell you how to take it further.