Support
How can we help?
The Fibrion support desk helps with services, billing and accounts. Email is the fastest way to reach us — include your account or invoice reference so we can help straight away.
Email support
Send your question or issue to the support desk and it will be triaged by the team and our AI assistants.
support@fibrion.co.ukCheck service status
Before you report an outage, check the status page for live readiness of the website, payments, portal and Core control plane.
View platform statusQuick links
Billing & payments
Services & availability
Account & orders
Legal & policies
Frequently asked questions
How do I check availability at my address?
Enter your postcode on the availability page. Fibrion checks the selected address against the live supplier availability API and shows the services that can be ordered there.
How do I place an order?
Choose a service from the platforms catalogue and use the order button to buy it online, or check availability first for broadband and follow the address-to-activation journey.
How do I pay an invoice?
Card payments are processed securely by Stripe at checkout. For invoice payments or other arrangements, contact the billing team and we will send the correct payment details alongside your invoice reference.
How do I track an order or manage my services?
Sign in to the customer portal to follow provisioning milestones, view active services and manage billing. Access is bound to your verified identity and account tenancy.
What payment methods are accepted?
Card payments are processed by Stripe. Direct Debit, bank transfer and cryptocurrency arrangements are confirmed with the billing team for your account. Fibrion never publishes bank details or wallet addresses on this website.
How do I report an outage or a security issue?
Email the support desk with as much detail as you can. Mark urgent security or outage reports clearly in the subject line so they are triaged first.
How is my data handled?
Read the privacy policy and terms for how Fibrion collects, uses and protects personal data, and the conditions that apply to each service.
Urgent outages & security incidents
For critical service outages or security incidents, email the support desk and start the subject with “URGENT” so it is escalated immediately.
support@fibrion.co.uk