Guides & how-tos
Straightforward help, step by step.
Short guides to getting connected, managing your account and keeping your services running smoothly. Can't find what you need? Contact support.
Getting connected
Switching your broadband to Fibrion
What happens from order to going live, and what you need to have ready.
- 1.Check availability with your postcode and choose a package.
- 2.Place your order — we handle the switch with your current provider.
- 3.We'll confirm your install date and let you know if an engineer visit is needed.
- 4.Plug in your router, connect your devices and you're online.
Setting up your Fibrion router
Get online in a few minutes with the router we send you.
- 1.Plug the router into power and connect it to your broadband socket.
- 2.Wait for the status light to settle — this can take a couple of minutes.
- 3.Connect to the Wi-Fi name on the card in the box.
- 4.Open your browser and follow the one-time setup.
Your account
Managing your services in the portal
See and manage everything you have with Fibrion in one place.
- 1.Sign in at the customer portal.
- 2.View your services, orders and bills from the dashboard.
- 3.Add a new service to the same account at any time.
- 4.Raise or track a support request from the same place.
Billing & payments
Understanding your bill
How your invoice is put together and how to update payment details.
- 1.Your bill lists each service and its charge for the period.
- 2.Payments are taken by card or Direct Debit on your billing date.
- 3.Download past invoices from the billing area of the portal.
- 4.Contact billing if a charge doesn't look right and we'll sort it.
Security & safety
Keeping your account secure
Simple steps to protect your account and your services.
- 1.Use a strong, unique password for your Fibrion account.
- 2.Keep your contact email up to date so we can reach you.
- 3.Never share your password or one-time codes with anyone.
- 4.Contact us straight away if you notice anything unusual.
Business services
Adding services to a business account
Grow your setup without changing provider or contract.
- 1.Sign in to the portal with your business account.
- 2.Browse the services you'd like to add.
- 3.Place the order — we'll arrange the setup and keep you updated.
- 4.Everything appears on the same account and invoice.
Still need a hand?
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