Answers, quickly.

Enter your postcode on the availability page. We'll show you the services we can provide at your address and let you order in minutes where they're ready.

Once you've confirmed availability, follow the checkout journey. You'll create an account, choose your service and pay securely by card. You can track the order in your portal.

Timescales depend on the service and the network at your address. We'll give you an estimated date when you order and keep you updated as it progresses.

Recurring services are billed monthly or annually, and one-off items are charged when you order. Everything appears on a single Fibrion invoice in your portal.

Yes. Card payments are handled securely by our payment provider, Stripe. We never see or store your full card details.

Prices are shown clearly at checkout, where any applicable VAT is set out before you pay.

Available speeds depend on the network at your address. Full fibre can reach gigabit-class speeds where our network is available; we'll confirm what you can get when you check availability.

In most cases, yes. Let us know when you order and we'll arrange the transfer as part of setting up your service.

Yes. Browse the catalogue and add services to the same account at any time — one account, one invoice.

Our AI-assisted support answers instantly through the support page and your portal, and escalates to a person whenever it matters.

Use the Portal Login link. From there you can view your services, orders, bills and support tickets.

You can manage your account in the portal, or contact our team and we'll help you make the change.